El estudio se realiz? en Ingenier?a Roa S.A.S., utilizamos mecanismos, m?todos y modelos estrat?gicos que mejoraran sus procesos; haci?ndola m?s competitiva en el mercado, desarrollando su potencial y satisfaciendo las necesidades de sus clientes.he study was carried out in Ingenier?a Roa S.A.S., we used mechanisms, methods and strategic models that improve their processes; making it more competitive in the market, developing its potential and satisfying the needs of its customers.